Contents

trends

Cloud Computing

The Cloud's Sky-High Hype

expert voices

Andrew McAfee

The Rise of Enterprise 2.0

research

Enterprise Software

The Secrets of Software Success

priorities

Customer Service

Keeping the Customer Satisfied

foreword

Starting Off

Analysis: Prepare for Your Next Move

Book Excerpt: World Class IT

opinion

Leading the Way

Buzz vs. Benefits

Getting It Done

Finding Your Strategic Drivers

Strong Signals

Fully Integrated


CIO Insight - November 2009 Index

CIO Insight - November 2009 - (Page C4)

CIO Insight - November 2009 - (Page Cover)

CIO Insight - November 2009 - (Page C2)

CIO Insight - November 2009 - (Page 3)

CIO Insight - November 2009 - Contents (Page 4)

CIO Insight - November 2009 - opinion (Page 5)

CIO Insight - November 2009 - opinion (Page 6)

CIO Insight - November 2009 - opinion (Page 7)

CIO Insight - November 2009 - opinion (Page 8)

CIO Insight - November 2009 - opinion (Page 9)

CIO Insight - November 2009 - opinion (Page 10)

CIO Insight - November 2009 - opinion (Page 11)

CIO Insight - November 2009 - foreword (Page 12)

CIO Insight - November 2009 - foreword (Page 13)

CIO Insight - November 2009 - foreword (Page 14)

CIO Insight - November 2009 - foreword (Page 15)

CIO Insight - November 2009 - foreword (Page 16)

CIO Insight - November 2009 - foreword (Page 17)

CIO Insight - November 2009 - trends (Page 18)

CIO Insight - November 2009 - trends (Page 19)

CIO Insight - November 2009 - trends (Page 20)

CIO Insight - November 2009 - trends (Page 21)

CIO Insight - November 2009 - trends (Page 22)

CIO Insight - November 2009 - trends (Page 23)

CIO Insight - November 2009 - expert voices (Page 24)

CIO Insight - November 2009 - expert voices (Page 25)

CIO Insight - November 2009 - expert voices (Page 26)

CIO Insight - November 2009 - expert voices (Page 27)

CIO Insight - November 2009 - research (Page 28)

CIO Insight - November 2009 - research (Page 29)

CIO Insight - November 2009 - research (Page 30)

CIO Insight - November 2009 - research (Page 31)

CIO Insight - November 2009 - priorities (Page 32)

CIO Insight - November 2009 - priorities (Page 33)

CIO Insight - November 2009 - priorities (Page 34)

CIO Insight - November 2009 - priorities (Page 35)

CIO Insight - November 2009 - priorities (Page 36)

CIO Insight - November 2009 - priorities (Page 37)

CIO Insight - November 2009 - priorities (Page 38)

CIO Insight - November 2009 - priorities (Page C3)

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